If your website downtime is more than a cumulative 1 hour per month, we will credit the amount of downtime over 1 hour to your next quarter hosting fees. Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control.
We guarantee that our network will be up and functioning 99.9% of the time per month. We feel a safety net of .1% each month allows us time for repairs and unforeseen events that may arise. Furthermore, you can view our network status 24 hours a day 365 days a year.
In order to receive your credit you must do the following:
- Document your website downtime in writing.
- Have your website downtime verified by Hosting 4 Less.
We can guarantee our service because we know our hardware, software and technicians are the best in the industry.